Before · context lost
- Acquisition: campaign for returning practitioners.
- Onboarding: “I want a brief routine.”
- Product: generic recommendation; purchase recorded separately.
For growth operators
An acquisition answer matters only if the next experience can use it appropriately. Make the journey, changed response and observed behavior inspectable together.
Scope your API pilot Follow the workflow ↓Acquisition → onboarding
A campaign click is not the same as a stated goal. Separate inferred acquisition signals from explicit onboarding answers and agree which can inform the product.
Onboarding → product
Choose one consuming surface: a recommendation, a next step or a return interaction. Keep the default response alongside the proposed treatment and let the customer correct the relevant context.
Product → observed response
Define journey events and their relationship to the response. Review whether the product used the intended signal before attributing any downstream conversion change.
Measurement choice
Where feasible, use a randomized treatment and control. Otherwise scope a cohort or before/after comparison and record selection effects, concurrent campaigns and other limits. An observed purchase does not establish causal lift.
Fictional example · illustrative, not a customer result
Compare the current handoff with a proposed, source-connected record.
Review question
Can an analyst reconstruct what was shown and why, without treating correlation as lift?
Prepare the conversation
Scope the next step
Custom quote · Scoped pilot
Explore company-brain and hyper-personalization use cases with your own data, boundaries and evaluation criteria.
Inputs, integrations, boundaries, deliverables and evaluation criteria are agreed during scoping.
Scope your API pilot Compare the offers →